Shipping policy

Shipping Policy

Thank you for choosing Cozy Collective! We want to ensure a smooth and satisfactory shipping experience for all our customers. Below is our comprehensive shipping policy:

FREE SHIPPING ON ORDERS OVER $100 PLACED IN THE US.

We offer USPS Standard Shipping, with costs calculated at checkout based on your package size and delivery location. Please allow 1-3 days for processing before your package is shipped. Once shipped, delivery typically takes 3-5 business days, depending on your location. If you are wanting faster shipping, please contact our customer service via email, and we'll do our best to accommodate your needs.

Combining Multiple Orders:

  • If you place multiple orders within one day, please contact us via email at cozycollectivenw@gmail.com to request order combination.
  • We will refund one of the shipping charges upon request.

Double-Check Shipping Address:

  • It is vital to double-check and accurately enter your shipping address during checkout.
  • Once an order has been shipped, any additional shipping charges due to an incorrect address will be the customer's responsibility.
  • In the event that your package is returned to us due to an incorrect address, we will contact you to arrange a reshipment. Please note that additional shipping charges will apply.

Lost Packages:

  • If your package is lost in transit, please contact us at cozycollectivenw@gmail.com to initiate a claim.

  • We will file an investigation with the shipping carrier to locate your package.

  • If the package cannot be located, we will either reship your items or provide a refund, depending on product availability.

Stolen Packages:

  • We are not responsible for stolen packages after the shipping carrier confirms delivery.

  • If your package is marked as delivered but you haven't received it, please contact the carrier directly to inquire about the package.

Delays and Guaranteed Shipping Times:

  • We are not responsible for any delays caused by our mail carriers (USPS or UPS).

  • We will not refund shipping charges if the carriers do not meet their guaranteed shipping times.

  • If your items are not delivered on time, please contact the carrier directly for assistance.

Thank you for your cooperation and understanding.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to us at cozycollectivenw@gmail.com.

We appreciate your support!
Warm regards, Cozy Collective